TK Infotech
E-service management platform streamlining distributor operations, service workflows, commissions, and customer handling digitally.
About Project:
TK Infotech is a full-stack web application developed for managing multiple government and digital services through a centralized platform.
The client already had an existing PHP-based system, but it lacked performance, scalability, and modern user experience.
We completely revamped the platform with a modern UI, optimized workflows, and improved system architecture to make operations faster, more organized, and easier to manage.
The platform supports multiple user roles including Admin, Distributor, Retailer, Employee, and Customer with hierarchy-based commission and service management.
Business Challenges:
The platform required a modernized and scalable system capable of handling service management, hierarchy operations, commissions, KYC workflows, and customer support efficiently.
- Existing PHP system was slow and difficult to manage
- Outdated UI created poor user experience
- Managing multiple service workflows manually was complex
- No structured hierarchy for distributors and retailers
- Difficulty in tracking commissions and wallet balances
- Complex customer and KYC management processes
- Lack of organized payment and transaction tracking
- No proper issue tracking and support management system
- Operational workflows were fragmented and inefficient
Solution & Approach:
We redesigned and redeveloped the entire platform with improved performance, modern UI, and scalable architecture.
The solution included:
- Complete UI/UX revamp of the existing system
- Multi-role access management for all user types
- Distributor and retailer hierarchy management
- Plan-based service access system
- Commission and wallet management workflows
- KYC setup and verification processes
- Dynamic forms for multiple services
- Payment transaction and wallet tracking
- Notification and alert management system
- Ticket raising and issue resolution module
- Employee assignment and customer handling workflows
- Parent-child relationship management for commissions
The platform was built to simplify operations while improving transparency, speed, and overall user experience.
Key Features:
Multi-Role Management
Dedicated access for Admin, Distributor, Retailer, Employee, and Customer roles.
Service-Based Plan System
Retailers and distributors can purchase plans based on required services.
Commission & Wallet Management
Automated commission tracking with wallet management features.
KYC Verification System
Structured KYC process for users and service operations.
Dynamic Service Forms
Different forms and workflows for multiple government-related services.
Employee Assignment Workflow
Admins can assign customers and requests to employees efficiently.
Payment & Transaction Tracking
Centralized management of incoming and outgoing transactions.
Ticket Raising System
Users can raise and manage support requests and issues.
Notification & Alerts
Real-time updates and notifications for important activities.
Modernized User Experience
Completely revamped UI for faster and smoother operations.
Results & Impacts:
- Successfully modernized the legacy PHP-based system
- Improved platform speed and operational efficiency
- Simplified service and customer management workflows
- Better transparency in commissions and payments
- Enhanced user experience through modern UI improvements
- Streamlined distributor and retailer hierarchy management
- Reduced manual operational complexity
- Improved support handling through ticket management
- Scalable architecture for future service expansion
- Stronger and more organized digital service ecosystem